Welcome to Ethan Group

Managed Services Ethan Group’s Managed Services are a broad set of packaged services which provide you with consistent, reliable and proactive day to day management of their IT infrastructure and services. Out-tasking infrastructure and services to Ethan Group delivers maximum performance and uptime maximising the investment our clients have made in their IT. We use best in class technology to proactively monitor and manage, allowing us to enhance your IT performance and capacity. Our Service Delivery and IT Service Management capabilities optimise both staff and technology to ensure a consistent, predictable and reliable service that constantly evolves and improves as you do. By working with us, you can quickly and inexpensively transition to the very best skills, disciplines and management tools. The seemingly complex process of out-tasking IT Infrastructure is made simple by Ethan Group. Our discrete products and services are easy to implement.
MANAGED DESKTOP & CLIENT SOLUTIONS Single Point of Contact Guaranteed Response times Realtime incident tracking Vitualised Desktop Infrastructure Thin Client Technologies 24/7 Monitoring SCCM	MANAGED DATA CENTRE SOLUTIONS Data protection & compliance Enterprise storage Business Continuity, Disaster Recovery Power cooling		MANAGED SECURITY Firewalls Routers Switches Wireless Networks WAN Acceleration
MANAGED NETWORK & COMMUNICATIONS Windows, Mac, Linux Anti Virus Thin Client, Citrix Application Management SOE VMware VIEW	MANAGED UNIFIED COMMUNICATIONS Mitel VoIP Cisco VoIP Hosted VoIP Call Recording Contact Centre Call Accounting Microsoft Communications Solutions		MANAGED APPLICATIONS Full infrastructure • Backups • SANS • Storage
MANAGED INFRASTRUCTURE Windows, Lunix Backups Exchange VMware Blackberry SQL	MANAGED DISASTER RECOVERY & BUSINESS CONTINUITY ITIL Best practice Tailored Service Level Targets 24/7 Escalation Management Tailored reporting Energy effi ciency
On Demand Services
Service Desk The Service Desk contains within it the National Operations Centre [NOC] which is the nerve centre of the Managed Services operation covering the entire spectrum from incident logging through to case closure. The Ethan Group Service Desk enables your users to log support cases via a web portal, email or telephone providing incident tracking using a unique ticket number to ensure real time continuous case management right through the incident life cycle. Engineering Teams Leveraging the superior skills of our certifi ed and well trained team of engineers, Ethan Group has developed a strong capability to conduct services eff ectively and effi ciently within teams specialising in the following areas:
Client Response Platforms, Servers and Storage Networking and Security VOIP Telephony		Project Management Architecture Implementation and Deployment Virtualisation, Servers & Desktops
Service Delivery Management Ethan Group’s Service Delivery Management manages the end to end performance of services for your as per the agreed Service Level Agreements. Service Delivery Management ensures that service levels, service quality and client expectations are both achieved and exceeded. Our experienced Service Delivery Managers, monitor, manage and support the service delivery process to ensure that systems, methodologies and procedures are followed as per your specifi c agreement. They handle escalations by liaising with the engineering team, management and you, and your team. One of their most critical functions is supporting the building and maintaining our relationship with you via the production of management and account performance reports to an agreed schedule or on request and attend service review meetings. What are the benefits Ethan Group Managed Services Increased productivity Improved systems performance Enhanced user performance More informed decision making A dedicated team of trained experts Ability to adapt to new technologies and changing business requirements Flexible solutions specifi cally designed to meet your business requirements Reduced operating costs and more predictable IT spending patterns Reduced threat of business outages and fi nancial loss Excelled implementation of IT solutions Increased levels of security and reliability 24 x 7 x 365 peace of mind management of your IT operations Instant access to best of breed tools, processes & resources Integrated Service Delivery Predictable, repeatable and consistent service delivery Reduced cost of service delivery Exceptional quality of service Measurable performance indicators Constantly improving systems Dedicated proactive and reactive staff Tailored reactive and proactive managed services programs All service support processes delivered by the same resources (Technical Account Manager) Scheduled proactive services and projects delivered by same resources Service support tiered to provide optimal levels of support (value) and effi ciency Standard Inclusions
Business Consulting Ethan Group can provide your business with Business Consulting Services. Our core belief is that Information Technology exists to: Improve productivity Improve efficiency and Improve competitive advantage In order to achieve this it is imperative that an organisation understands its business first. We provide consulting services that can assist you in the developing an understanding of your business and how it relates to your plans and IT infrastructure. Our consulting products are supported by an experienced team of consultants who can assist your business in the following areas; Managed Services/Outsourcing Analysis IT Management Services Business Continuity Planning Solution Evaluation Project Management