Microsoft Dynamics for customer
relationship management
XRM is built on Microsoft Dynamics CRM, a flexible, familiar software that fits with your systems and equips your people to unleash sales, marketing, service potential—and more. It’s a fast, affordable way to take your business to the next level.
Microsoft CRM integrates directly into Outlook and other Microsoft Office applications including Microsoft Office Word, Excel, and PowerPoint, enabling your staff to work within the familiar, comfortable Outlook environment. The result: everyone in your business will quickly be able to begin using Microsoft CRM for managing customers, service delivery, and workflow processes. Get ready to:
Handle customer management tasks - including sending and managing e-mail, storing contacts, and managing your appointment calendar — without leaving Outlook.
Meet your business’s requirements by tailoring Microsoft CRM to match your specific goals. Intuitive, Web-based design tools make it easy to modify application forms, data fields, and relationships.
Streamline processes through process automation that lets your business transform repetitive tasks into powerful, automated business workflows.
Integrate applications and information using Web services to create seamless links across systems and platforms. Gain control over information flow from an inter-business, intra-business, and citizen outreach perspective. Measure the success of your programs with powerful tracking and analytic tools that produce key performance indicators and graphical analysis.
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